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Terms Conditions That Govern Your clotgaming Account

Before you fund your account or place a single bet on the English Premier League or Malaysia Super League markets, these Terms & Conditions set out exactly what you agree to with clotgaming.

Account eligibility applies where local law permitsTouch 'n Go eWallet, Boost & GrabPay coveredDispute resolution process statedAccount suspension conditions definedAmendments notified via account email

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HOW WE HANDLE YOUR DATA

Account Security, Data & Your Rights Under These Terms

Account Security Practices

Your login is protected by a one-time password sent to your registered mobile number each session. We never store raw payment credentials from Touch 'n Go eWallet, Boost, or GrabPay on our servers.

Data Retention Policy

We retain account transaction records, including DuitNow and FPX deposit logs, for as long as your account is active and for a statutory period after closure, in line with applicable Malaysian financial conduct requirements.

Cookie & Session Conduct

Our platform uses session cookies to maintain your logged-in state and to track wallet activity within a single visit. You can manage cookie preferences through your mobile browser settings without losing account access.

Requesting Changes or Corrections

If you believe your account record holds inaccurate personal data, submit a written correction request via email. We will review and respond within five business days, stating what action was taken and why.

REACH OUR POLICY TEAM

How to Contact Us About These Terms

Live Chat The fastest path to a Terms clarification is live chat, accessible from your account dashboard. Our support team can walk you through specific clauses, account flags, or wallet-conduct queries in real time.

Email Support For formal written queries — such as requests to review a suspended account or dispute a Terms-related decision — reach us by email. We acknowledge within one business day and aim to resolve within three.

Account Help Centre The Help Centre inside your account covers the most common Terms questions: what triggers a verification request, how wallet conduct is assessed, and what the appeals path looks like after a restriction.

What These Terms Actually Cover

clotgaming Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

These Terms & Conditions apply the moment you open a clotgaming account and remain in effect for the full life of that account. They govern how you may use the sportsbook and casino lobby, how your wallet interacts with deposit channels such as Touch 'n Go

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eWallet, Boost, and GrabPay, and what conduct is considered a breach. You may only hold one account per individual; duplicate accounts are subject to suspension without prior notice. All funds deposited via DuitNow, FPX, or Maybank2u are credited to your account wallet and remain subject to
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the wagering conditions tied to any active promotion at the time of deposit. We reserve the right to request identity verification at any point — this typically involves a government-issued ID and a screenshot of your payment method. Accounts found to be operated from jurisdictions where
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access is not permitted under local law will be restricted. Any activity that artificially manipulates odds, exploits system errors, or involves collusion between accounts will result in permanent closure and forfeiture of the relevant account balance. These Terms are updated periodically; the version published on this
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page is always the current one, and continued use of your account after a published change constitutes acceptance. Players in Subang Jaya and elsewhere in Malaysia are subject to the same account terms regardless of which payment rail they use.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Frequently Asked Questions on Our Terms & Conditions

These are the questions we see most often when it comes to the Terms & Conditions — answered plainly so you know exactly where you stand before or after opening your account.

These Terms apply to every account holder on clotgaming. Access and eligibility depend on local law and are available only where permitted in your region of Malaysia.

No. Each individual may hold exactly one account. Duplicate accounts detected — even if registered with different email addresses or payment methods like Boost and GrabPay — are subject to immediate suspension.

If your account is suspended for a Terms breach, the balance is held pending investigation. Where the breach involves conduct fraud or collusion, the relevant balance may be forfeited after review and notification.

We notify you by email to your registered address when material changes are made. The updated Terms are also published immediately on this page, dated clearly so you can see what changed and when.

The payment method you choose — whether Touch 'n Go eWallet, DuitNow, or FPX — does not change your core Terms obligations. Wallet conduct rules apply equally across all deposit channels we support.

Send a written dispute to our support email with your account ID and a clear description of the decision you are contesting. We acknowledge within one business day and provide a full written response within three.

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