Reference

How clotgaming Handles Your Personal Information

Your account with us sits inside a clear data framework — we collect only what we need to run your wallet, process Touch 'n Go eWallet or Boost deposits, and keep your sessions secure.

Data collected only as neededTouch 'n Go eWallet & Boost payment contextYour right to access or deleteEncrypted account storageContact us any time to update

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What We Collect and Why We Hold It

clotgaming Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account, we collect your name, email address, date of birth, and the payment details you link — whether that is a Touch 'n Go eWallet number, a Boost account reference, or a GrabPay-linked mobile number. We record transaction history so that deposits

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via DuitNow or FPX can be reconciled against your account wallet accurately. Device identifiers and session logs are stored to detect irregular login patterns, not to profile your browsing habits outside our platform. We do not sell your personal data to third parties. Data shared with
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payment processors — including the e-wallet providers you choose at checkout — is limited to what those processors need to complete the transaction. Retention periods follow the obligation under applicable law in the jurisdictions where we operate; when data is no longer required, it is deleted
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or anonymised. If you are in Subang Jaya or anywhere else in Malaysia, your rights under local law apply, and access to this service is available where local law permits. You may request a full copy of the data we hold on your account, or ask
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us to correct inaccurate records, through our support channels at any time.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

Have a question about what data we hold, or want to request a correction or deletion? Three direct channels connect you to the team handling privacy matters. Response times vary by channel, but every privacy request is logged with a reference number so you can track progress.

Live Chat Open the chat widget from any page on clotgaming. State your account email and the nature of your data request — a privacy reference number is issued within the same session.

Email Support Write to our support address with 'Privacy Request' in the subject line. Include your registered mobile number so we can verify your identity before processing any data change.

Account Settings Log in, go to Account Settings, then select 'Data and Privacy'. From there you can download a copy of your stored profile data or submit a deletion request directly.

DATA HANDLING PRACTICES

How We Protect and Manage Your Account Data

Our data practices are built around four areas: storage security, cookie use, account verification, and how long we keep your records. Each area has a defined process — not a vague commitment. Here is what each one means for your account in practice.

Encrypted Storage

Account credentials and payment references — including linked Touch 'n Go eWallet and GrabPay details — are stored with encryption at rest. No plaintext payment data is held on our servers after a transaction clears.

Cookie Use

We use session cookies to keep you logged in and preference cookies to remember your language and display settings. Analytics cookies are anonymised; they do not record your name or payment method.

Account Verification

Identity checks at account opening use a one-time password sent to your registered mobile. Any subsequent data-access request goes through the same OTP step before we release or amend your records.

Retention and Deletion

Transaction logs are kept for the period required under applicable law. Once that window closes, records are deleted or anonymised. Submit a deletion request via Account Settings and we will confirm completion in writing.

Common Questions About Our Privacy Policy

These are the questions we receive most often about how clotgaming handles personal data. Each answer reflects our actual process — not a template response.

We collect your name, email address, date of birth, registered mobile number, and the payment method you link — such as your Touch 'n Go eWallet or Boost account reference — to operate your account.

We do not sell your data. We share only what payment processors like GrabPay or DuitNow need to complete a transaction. No marketing data is passed to outside parties without your explicit consent.

Log in, go to Account Settings, then select 'Data and Privacy' to download your profile data directly. Alternatively, contact us via live chat or email with 'Data Access Request' in the subject line.

Yes. Submit a deletion request through Account Settings or via email. We will verify your identity using your registered mobile OTP, process the request, and confirm deletion in writing once complete.

Retention periods follow the requirements under applicable law in the regions where we operate. When the required window closes, records are deleted or anonymised — we do not hold data beyond that point.

Payment references are encrypted at rest immediately after a transaction clears. No plaintext wallet numbers are stored on our servers. The e-wallet processors handle authentication within their own secure environments.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal AccountRegister InfoTerms & Conditions

How clotgaming Handles Your Personal Information

Reach Us About Your Privacy Rights

How We Protect and Manage Your Account Data

Encrypted Storage

Cookie Use

Account Verification

Retention and Deletion

Common Questions About Our Privacy Policy

01 What personal data does clotgaming collect when I open an account?

02 Does clotgaming share my data with third parties?

03 How do I request a copy of the data clotgaming holds on me?

04 Can I ask clotgaming to delete my personal data?

05 How long does clotgaming keep my transaction records?

06 Are my payment details safe when I use Touch 'n Go eWallet or Boost?

Privacy Policy

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